Exchanges and Returns
How do I exchange or return a product?
Simply enter your order number and email address and follow the automated procedure here:
Returns are free of charge for all orders in Metropolitan France and Monaco via Colissimo, within 30 days of receipt of the order.
For any country outside of France, the retraction or the request for exchange of a product is at the customer's expense (return costs).
For a product return to be valid, it must imperatively respect the following conditions:
- return in the original packaging of all the elements of the product(s) (accessories, instructions...)
- clean, unworn and undamaged product(s) (except for fittings)
- original invoice attached to the package
No refund or exchange is made for the following cases:
- item returned damaged, spoiled, incomplete or soiled without having been the subject of remarks or express reserves written by the user upon its withdrawal or receipt.
- Products customized at the customer's request, such as jerseys with personalized flocking (except for professional players still under contract with AS Monaco).
AS Monaco has a maximum of 14 working days to reimburse or replace a product returned by the client according to the conditions below.
Once the request is made and approved, customers in France and Monaco will receive a free return slip by e-mail. For all other customers, the return is at their expense and shipped with tracking to the following address
KAPPA RETAIL MONACO
1Promenade Honoré II